CH Assist

Gain a competitive advantage by proactively solving complex IT challenges

What is CH Assist?

No matter the size or type of your business, you’ll always receive high-quality, on-demand support from CloudHost. But if you need additional guidance for your Colocation, Managed Hosting or Cloud services beyond traditional support, CloudHost’s Service Management team can help. Service Management takes support to the next level by adding a named team of business and technology experts to your account who act as an extension of your internal IT to proactively and strategically plan, monitor, evaluate and evolve your IT and infrastructure most effectively.

Hands-on assistance with business, hardware, software, scale, security, network, or growth requirements, CH Assist brings a level of governance and consistency to your account that is unparalleled.

The overall goal of CH Assist is to provide customers with a tightly-bound global network of service personnel, trained and capable of providing ongoing consultation, change management and support. At the onset of your client engagement, our team will work directly with you to design a Service Management plan that aligns with your requirements.

What do you get with CH Assist?

Real-time Monitoring
CH sophisticated monitoring tools and processes ensure that the customer’s cloud environment is tracked and monitored on a real-time basis.
24x7 Technical Support
CH’s round the clock NOC team provides you with 24x7x365 support for your cloud environment.
DevOps Support
We help you with DevOps support too if needed. This includes full-fledged deployment support during any major or minor releases.
Continuous Automation
At CloudHost, we strive to automate our customer’s cloud setup as much as possible. As part our managed services, you will have access to our cloud automation experts.
Monthly Cloud Audits
CloudHost conducts cost, backup, security and usage audit on a monthly basis as part of the managed services. Now you can relax and sit back while we take complete ownership of your cloud environment.
Technical Account Manager (TAM)
Your TAM serves as your primary support contact for migration, onboarding and setup and provides incident notification, resolution updates and post-incident reviews.